Return Policy

At Aronza Jewelry, we take immense pride in the craftsmanship of our solid 9K gold, 925 silver, lab-grown diamond, and moissanite pieces. We want you to love your purchase. If something isn't quite right, we are here to make it smooth and hassle-free.

1. Eligibility for Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

  • The return request must be raised within 7 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • It must include all original packaging, tags, certificates of authenticity, and boxes.

We accept returns strictly under the following circumstances:

  • Defective Product: The item arrived with a manufacturing defect or damage.
  • Wrong Product: You received an item different from what you ordered.
  • Wrong Size: The jewelry piece delivered does not match the size ordered.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team within 7 days of delivery at sales@aronzajewelry.com or call us at +91 9512405555.
  2. Provide your order number, clear photographs/videos showcasing the defect, wrong product, or size issue, and the reason for the return.
  3. Once your return request is reviewed and approved, our team will guide you through the reverse pickup process or provide instructions on shipping the item back to our Surat facility.

3. Inspection and Quality Check

Once the returned item is received at our facility (707, Cyber City, Utran, Surat, Gujarat 304101, India), it will undergo a quality inspection to verify the stated defect, wrong item, or sizing issue.

If the item passes inspection, your return will be approved, and the refund process will be initiated immediately.

4. Refund Policy

  • Full Refund: Once your return is inspected and approved, a 100% full refund will be processed.
  • Mode of Refund: The refund will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, etc.) or issued via bank transfer for Cash on Delivery (COD) orders within 7–10 business days.
  • Shipping charges (if any paid at the time of purchase) are also fully refundable in cases of defects or company errors.

5. Non-Returnable Items

Please note that returns will not be accepted under the following conditions:

  • Requests raised after the 7-day window has expired.
  • Items that show signs of wear, tear, misuse, or alteration by a third party.
  • Customized or bespoke jewelry pieces created specifically to customer specifications (unless received defective).

6. Contact Us

If you have any questions or need further assistance regarding returns and refunds, feel free to reach out to us